Endian offers a comprehensive range of highly qualified support services, a must for every security solution. You can get support either directly from Endian or through one of our worldwide partners, depending on the maintenance package of your choice:

Standard Maintenance is the most affordable support package. For first level maintenance, customers and endusers should contact their Endian partner or reseller.

Advanced Maintenance is designed for organizations requiring extensive support. This package includes a higher amount of incidents, remote support and instant hardware replacement. If required the request may escalate to Endian support.

Premium Maintenance offers direct contact with the Endian support team, for companies requiring support at the highest level. For technical support, customers can contact Endian directly via web or telephone.

Comparison of Endian Maintenance Packages	Standard Maintenance	Advanced Maintenance	Premium Maintenance
Updates
Security updates
Minor and Major version upgrades (feature improvements)
Antivirus signatures
Content filter URL blacklist
Endian Network
Centralized update and upgrade management
Centralized system access and management
System monitoring	N/A
Support Options
Knowledge Base
Online Manuals
E-mail
Phone	N/A
Remote assistance	N/A
Hardware warranty extension	N/A
Direct 1st level support by Endian	N/A	N/A
Custom Service Level Agreement (SLA)	N/A	N/A	TBD*

* To Be Discussed with Endian, can be customized based on customer requirements.